CONTACT CUSTOMER SERVICE
Contact Customer Service at shop@ironwoodadventureworks.com for order inquiries, return authorizations, suggestions, and general product information.
METHODS OF PAYMENT
We accept Visa, Mastercard, American Express, Discover, and Paypal.
RETURN POLICY
All products can be returned within 30 days of delivery. If you need to return or exchange anything, for any reason, contact us at shop@ironwoodadventureworks.com to let us know you are sending something back. Package your item(s) and a note with your name, order number and detailed instructions. Send them to the address below. Returned items must be in new, unused condition to be eligible for an exchange or refund. Please note if the returned items are not in new, unused condition, we will not pay the postage fees to ship them back to you. Garments that are missing labels, have been laundered, or have been worn are not eligible for refund or exchange. We will process your return within 3 business days of receipt. There will be no additional shipping charge for exchanges.
Return Address:
Vermont Green Printing
Attn: Ironwood Returns
59 Old Creamery Rd Unit 2A
Morrisville, VT 05661 USA
ORDER HANDLING & SHIPPING INFORMATION
Order Handling Times: Our orders are made to order on a case by case basis and take 2-3 weeks for delivery.
US Standard Shipping Option - Shipping is included on all orders.
Please note: Unlike Amazon, our estimated delivery times are NOT guaranteed. We do not have the type of clout needed to guarantee USPS delivers on time.
PACKAGING MATERIALS
All our packaging material is environmentally friendly. During 2021 we will be reducing our use of plastic in our packaging and shipping materials. We will be transitioning from recycled poly mailers to compostable mailers. Our cardboard mailers and boxes are made of recycled material. Our packing peanuts are biodegradable. We reuse paper packing material and boxes whenever possible.
